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Choosing the Right Corporate Responsibility (CSR) Path for My Business

The importance of CSR Corporate Social Responsibility (CSR) is no longer a nice to have addition to our overall business plan; it has now become a must have. Mankind’s impact on global weather is no longer a debatable topic, it’s a fact. You know it. Your employees know it. Your suppliers know it. And, most …

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How Stakeholders Management Can Help or Hinder the Delivery of Your Brand Promise

The New View of Marketing Our view of marketing is expanding. We’re moving from narrowly defined brand management focused almost exclusively on the relationship between the brand with the goal of benefiting our shareholders, to a broadly defined stakeholder management designed to increase brand value by adding value beyond the brand and customer relationship to …

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Stakeholder Destination Planning: Aligning Stakeholder Value with Brand Value

Most businesses narrowly focus on delivering customer value. That’s a good thing. It’s the shortest route to achieve sales and profit success. The problem with that focus, though, is that your customer is increasingly adopting a broader view of brand value – how you treat your employees, your suppliers’ business practices, the role of your …

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Why Marketing and Sales Should Lead Your CSR Activities

Corporate social responsibility (CSR), typically the purview of the PR department, usually focuses on company reputation and positive press coverage for the company and its CEO being good corporate citizens. Most tend to think about CSR when it is too late, for example after we have made a mistake that has had a negative impact …

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From Brand Management to Stakeholder Management

When Darwin talked about “natural selection”, giving rise to Herbert Spencer’s coinage of the term “survival of the fittest”, he wasn’t saying that it’s the strongest who thrive over time, but those who are most adaptable. A crisis, or a major event that changes the natural order of things, is the test that determines adaptability. …

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Going Local

What Service Businesses Can Learn from Tourism As we start to bounce back after COVID, we are happy to see customers returning to our stores, restaurants, businesses, and tourist attractions that provide so much revenue to local towns and cities.  As these customers come back, we are eager to welcome them and most of us are …

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